Helio Health
Patient-first scheduling and care coordination across iOS, Android, and web, with accessibility and compliance baked into every flow.
Scope
UX research, product design, iOS/Android/web engineering
Timeline
9 months
Stack
React Native, Next.js, TypeScript
What we were solving for
Helio's clinical coordinators were managing appointments, referrals, and follow-ups across three disconnected tools—one a legacy desktop app, one a shared spreadsheet, and one a generic CRM. Patients were falling through gaps. Appointment no-show rates exceeded 30%.
How we thought about it
Healthcare UX demands deep contextual research. We embedded with coordinators across two clinics for a week before writing a line of design. Accessibility wasn't a retrofit—WCAG 2.1 AA was a constraint from the first wireframe. HIPAA compliance shaped every data model decision before engineering began.
How we worked
through it
01
Embedded research
A week on-site with coordinators and a separate round of patient interviews. We catalogued 47 distinct pain points and grouped them into five problem spaces that shaped the entire product roadmap.
What we measured
after we shipped
31%
No-show rate reduction
Smart reminders and frictionless rescheduling drove measurable attendance improvement.
WCAG 2.1 AA
Accessibility standard
Full compliance certified by third-party audit before launch.
4.8★
Patient app rating
Average App Store and Google Play rating within 60 days of launch.
22%
Coordinator time saved
Measured through time-tracking study two months post-launch.
“Our coordinators called it the first tool that actually felt like it was designed for them. Patient satisfaction scores improved in the first month.”